Real Results. Real Businesses.

Challenge

A 15-practitioner clinic was losing AUD $28k/month to no-shows and unpaid invoices. Three full-time admin staff spent 60% of their time on manual phone reminders and chasing overdue accounts.

Solution

Built a multi-channel appointment reminder system (SMS + email + WhatsApp) with intelligent timing based on appointment type and patient history. Added automated billing follow-up sequences with one-click payment links.

Result

AUD $180,000 saved per year. No-show rate dropped from 23% to 8%. Two admin staff redeployed to patient-facing roles. Billing collections improved by 34% in Month 1.

Challenge

A 3-location retail chain with 2,000+ SKUs was experiencing monthly stockouts costing AUD $15k+ and overstock tying up AUD $400k in working capital. Manual ordering took 12 hours/week.

Solution

Deployed AI demand forecasting model using 3 years of sales data, seasonal patterns, and local event calendars. Automated supplier purchase orders triggered at smart reorder points. Full Shopify + Xero integration.

Result

99.2% stock availability across all locations. Overstock reduced by 60%. AUD $240k net saving in Year 1. Manual ordering time dropped from 12 hrs to 45 minutes per week.

Challenge

A 12-partner law firm was onboarding new clients in 4–6 weeks. Partners spent 30–40% of their time on admin, document chasing, and data entry. Billing for this admin time was inconsistent.

Solution

Built an end-to-end client intake system with AI document extraction, automated conflict checks, digital engagement letter generation, and CRM auto-population. DocuSign integrated for seamless e-signature.

Result

Client onboarding reduced from 6 weeks to 10 business days. 85% reduction in admin time per partner (8 hours/week saved per partner). AUD $95k additional billable time recovered in Year 1.

Challenge

A civil construction company with 20+ active projects was drowning in admin. Project managers spent Fridays writing progress reports. Subcontractor compliance documents were tracked in spreadsheets and frequently out of date.

Solution

Automated daily progress report compilation from field photos, time tracking apps, and site notes using AI narrative generation. Built a subcontractor compliance portal with automatic expiry alerts and document verification.

Result

Reporting time cut from 6 hours/week to 90 minutes per project manager. 100% subcontractor compliance rate achieved. AUD $95k in admin savings. Zero compliance incidents since launch.

Challenge

A boutique financial planning firm was manually generating client portfolio reports every month. Each report took 3–4 hours. Advisors were capped at 25 clients each due to admin load. Compliance documentation was inconsistent.

Solution

Built automated monthly report generation pulling from portfolio management systems, adding AI-generated narrative commentary personalised to each client. Automated compliance checklist completion and AFSL documentation.

Result

Each advisor can now service 120+ clients (up from 25). Report generation: 3 hours → 8 minutes. Compliance documentation 95% automated. Firm revenue up 4× with same headcount.

Challenge

A fast-growing NZ e-commerce brand was receiving 800+ support tickets per week. Support team of 4 was overwhelmed. Response times blew out to 48+ hours. Customer satisfaction was declining fast.

Solution

Deployed an AI support agent trained on product catalogue, return policies, FAQs, and order history. Handles order status, returns, exchanges, sizing queries, and product questions autonomously. Escalates complex issues to humans.

Result

78% of tickets now resolved by AI without human involvement. Response time: 48 hours → under 2 minutes. CSAT improved from 3.2 to 4.7/5. Support team now handles complex issues only — no burnout.